Our Open to All work aims to make Pembrokeshire an exemplary destination offering great service and facilities to visitors with visible and hidden disabilities.
In 2022 we had funding from the UK Community Renewal Fund to run a year long project which included training, familiarisation visits and a conference. Visit the Open to All project page to learn about what we did in 2022. We also created a suite of publicity materials to support hospitality and tourism business in Pembrokeshire.
On this page you will find resources and materials to support you to continue to develop your business to make it more welcoming and accessible for disabled visitors and their friends and families.
Feature on the map for disabled visitors
Add your business to the map for disabled visitors to find accommodation, activities and venues which are welcoming and accessible for disabled visitors.
Sign up form to add your business to the map will be provided soon.
Other useful resources
Do you know your legal obligations for visitors with assistance dogs? Assistance Dogs UK have some helpful advice.’ At ADUK we believe in empowering service providers to go beyond simply meeting their legal obligations so that they can become actively inclusive and welcoming of people who rely on assistance dogs. ADUK has created and curated information and resources for service providers which cover a wide range of topics based on questions that we are frequently asked.’
Here are 7 top tips for communicating with deaf people, from Hearing Dogs UK. Always face a deaf person. Make eye contact and keep it while you are talking. Try not to look away or cover your mouth as many deaf people rely on lip reading to help them understand you.
Check noise and lighting. Turn off or move away from background noise. Make sure your face is not in shadow and there are no strong lights or sunshine in their eyes.
Keep your distance. Stand a metre or two away from the deaf person. This is important for hearing-aid users, lip-readers and signers.
Speak clearly, slowly and steadily. Don’t mumble, shout or exaggerate – it distorts your lip patterns.
Take turns. If there is more than one person in a conversation take turns to talk.
Repeat and re-phrase if necessary. Trying to say the same thing in a different way might help.
Write it down. Don’t be afraid to write or draw to help understanding.
And arguably one of the most important points to remember is to keep trying – even if a deaf person does not understand what you’re saying the first few times. So many of our partners have told us that when someone says ‘oh, don’t worry. It doesn’t matter’ it feels like they mean ‘you don’t matter.’ Even if it takes four or five times of rephrasing or even writing it down, don’t give up.
Learn sign language with Angellica Bell
Everyone can benefit from learning some sign language, so Hearing Dogs for Deaf People have created a new step-by-step video to teach adults and children how to sign the British Sign Language (BSL) alphabet – with TV presenter Angellica Bell!
‘AccessAble uses 33 Accessibility Symbols
These symbols have been designed in consultation with disabled people and represent important information that we’ve been told would be good to find out at a glance in order to help assess whether a venue is accessible for you.’