Our Open to All work aims to make Pembrokeshire an exemplary destination offering great service and facilities to visitors with visible and hidden disabilities.
In 2022 we had funding from the UK Community Renewal Fund to run a year long project which included training, familiarisation visits and a conference. Visit the Open to All project page to learn about what we did in 2022. We also created a suite of publicity materials to support hospitality and tourism business in Pembrokeshire.
On this page you will find resources and materials to support you to continue to develop your business to make it more welcoming and accessible for disabled visitors and their friends and families.
Feature on the map for disabled visitors
Add your business to the map for disabled visitors to find accommodation, activities and venues which are welcoming and accessible for disabled visitors.
Sign up form to add your business to the map will be provided soon.
Disability Equity and Awareness Training with Michael Grimmet
This engaging training with Michael Grimmett gives the low down on the latest legislation, language and approaches to improving equity for disabled people.
Rather than focusing on people’s health conditions or impairments, Michael clearly highlights the barriers that exclude disabled people from fully participating in our society, while understanding the nervousness many of us feel when talking about disability. Michael will share personal insight and practical guidance about how businesses can help make necessary change for the better, removing barriers so disabled people are fully included within mainstream activities both personally and professionally.
Michael is a Disability Inclusion Specialist by experience who supports businesses to look at disability differently. Michael is a well-rounded practitioner with professional, academic and real-life experience of disability, who can balance inclusive strategic development with the practical implementation of measures that deliver change. Michael has successfully delivered training to businesses in varying sectors including, Prezzo, Local Space and I-talk (NHS).
Videos in the training:
- Clip from “Talk” by the Disability Rights Commission (UK) – https://www.youtube.com/watch?v=k3AeIFup1qY&t=1s
- The Social Model of Disability – https://www.youtube.com/watch?v=9s3NZaLhcc4&t=1s
- Accessibility vs Inclusion by Celebrating Disability – https://vimeo.com/711215143?embedded=true&source=vimeo_logo&owner=129208631
RNIB Training: Interacting with blind and partially sighted customers and colleagues
This training with Dave Williams of the RNIB aims to improve your confidence and understanding when interacting with blind and partially sighted customers and colleagues.
In this training you will,
- Learn about sight loss, including myth busting
- Access tools for simulating sight loss
- Gain practical tips for meeting, greeting, guiding and social distancing
- Explore accessible information and communication technology including optimising digital assets
Dave is a passionate communicator with a strong commitment to promoting the independence and potential of blind people. He has twenty-five years’ experience using, testing, supporting, designing, demonstrating, training and marketing assistive technology products for blind individuals and organisations around the world.
Dave is regularly invited to speak at conferences around the world, including presentions at CSUN – the California State University Conference on technology and disability, BCS – The Chartered Institute for IT and the VIEW Professional Development Event for vision impairment education workforce.
Videos and resources in the training:
- Guiding a Blind Person – https://www.youtube.com/watch?v=-jqepQ8yASM
- Spectrum of Sight Loss – https://www.youtube.com/watch?v=2IB7eqyc4-o
Aira vision sim app
‘I have Low Vision’ – Spanish but has English version
Deaf and Hard of Hearing Training – for tourism and hospitality businesses
Shirley David, Deaf Community-Support Worker with Pembrokeshire Sign & Share Club, leads this training session focused on improving access to your business for people who are d/Deaf or hard of hearing.
The session aims:
- To improve awareness of the barriers d/Deaf and hard of hearing people experience
- To provide tips on how to communicate effectively with d/Deaf and hard of hearing people
- To use a self-assessment tool to consider how accessible services/facilities are
- To signpost to further training, information, and support to improve access for d/Deaf and hard of hearing people
Shirley lives and works in Pembrokeshire and the training is based on her professional experience and the personal life experiences of members of Pembrokeshire Sign & Share Club, including the results of their secret shopper survey.
- Disability Equity and Awareness Training with Michael Grimmet
- RNIB Training: Interacting with blind and partially sighted customers and colleagues
- Deaf and Hard of Hearing Training – for tourism and hospitality businesses
Other useful resources
Do you know your legal obligations for visitors with assistance dogs? Assistance Dogs UK have some helpful advice.’ At ADUK we believe in empowering service providers to go beyond simply meeting their legal obligations so that they can become actively inclusive and welcoming of people who rely on assistance dogs. ADUK has created and curated information and resources for service providers which cover a wide range of topics based on questions that we are frequently asked.’
Here are 7 top tips for communicating with deaf people, from Hearing Dogs UK. Always face a deaf person. Make eye contact and keep it while you are talking. Try not to look away or cover your mouth as many deaf people rely on lip reading to help them understand you.
Check noise and lighting. Turn off or move away from background noise. Make sure your face is not in shadow and there are no strong lights or sunshine in their eyes.
Keep your distance. Stand a metre or two away from the deaf person. This is important for hearing-aid users, lip-readers and signers.
Speak clearly, slowly and steadily. Don’t mumble, shout or exaggerate – it distorts your lip patterns.
Take turns. If there is more than one person in a conversation take turns to talk.
Repeat and re-phrase if necessary. Trying to say the same thing in a different way might help.
Write it down. Don’t be afraid to write or draw to help understanding.
And arguably one of the most important points to remember is to keep trying – even if a deaf person does not understand what you’re saying the first few times. So many of our partners have told us that when someone says ‘oh, don’t worry. It doesn’t matter’ it feels like they mean ‘you don’t matter.’ Even if it takes four or five times of rephrasing or even writing it down, don’t give up.
Learn sign language with Angellica Bell
Everyone can benefit from learning some sign language, so Hearing Dogs for Deaf People have created a new step-by-step video to teach adults and children how to sign the British Sign Language (BSL) alphabet – with TV presenter Angellica Bell!
‘AccessAble uses 33 Accessibility Symbols
These symbols have been designed in consultation with disabled people and represent important information that we’ve been told would be good to find out at a glance in order to help assess whether a venue is accessible for you.’